Curious about technical support and IT but not sure where to start? Explore IT fundamentals and gain job-ready skills in this introductory course. These beginner-friendly materials provide you with the basics you need to jump-start your career in IT or help you converse knowledgeably with your development team peers regarding software, programming, and databases.

Topics you investigate include the operating system running on your mobile phone to cloud computing technology underpinning enterprise software applications. You'll also learn about databases which fuel the flow of information in software, web browsers, software development processes, programming languages, and fundamental programming concepts.

After completing this course, you will better understand software processes and gain confidence in using and securing software applications. It’s also appropriate for managers, executives, or peers adjacent to application development teams or who want to expand their vocabulary relating to software, programming, and databases.

After taking the course, you will gain analytical skills through practice labs and activities. Enroll now to take the next step in developing expertise in IT Fundamentals.

Course Syllabus

Module 1: Computing Platforms and Software Applications

Computing Platforms and Compatibility
Commercial and Open Source Software
Software Licenses
Understanding Software Licenses, DRM, and EULAs
Software Installation Management
Software Versions
Hands-on Lab: Install, Update & Remove Applications
Mobile Applications & Stores
Productivity, Business, and Collaboration Software
Types of File Formats
Activity: Recognizing File Formats

Module 2: Fundamentals of Web Browsers, Applications, and Cloud Computing

Common Web Browsers
Browser Installs and Updates
Browser Plug-ins and Extensions
Basic Browser Security Settings
Browser Security Certificates and Pop-ups Settings
Private Browsing and Client-side Scripting Settings
Activity: Managing Browser Plug-ins and Extensions
Hands-on Lab: Browser Pop-ups, Redirects, and Extensions
Introduction to cloud computing and cloud deployment and service models
Understanding the Differences Between Community Cloud, DaaS, and VDI
Application Architecture and Delivery Methods
Software Development Life Cycle

Module 3: Basics of Programming

Interpreted and Compiled Programming Languages
Comparing Compiled and Interpreted Programming Languages
Query and Assembly Programming Languages
Hands-on Lab - Hello World in 11 Programming Languages
Scripting Languages & Use Cases - Windows and Linux
Hands-on Lab: Basic Script within Windows
Understanding Code Organization Methods
Branching and Looping Programming Logic
Activity: Programming Logic and Organizational Methods
Introduction to Programming Concepts
Hands-on lab: Programming Fundamentals with Python

Module 4: Database Fundamentals

Types of Data, Sources, and Uses
Database Fundamentals and Constructs
Database Roles and Permissions
Database types
Interfacing with Databases
Hands-on Lab: Basic Database Operations
Database Management
Backing Up Databases

What You'll Learn

Classify, install, configure, and manage software including on mobile platforms
Discuss cloud computing, web browser concepts, and secure browsing
Explain programming concepts like branching, looping, data structures, and objects
Describe fundamental database management concepts

Recommended Skills Before Taking this Course

Basic computer literacy

Software, Programming, and Databases Fundamentals

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