This Getting to Done: The Scrum Master’s Guide course equips you with the essential skills and knowledge needed to launch your career as a Scrum Master in an Agile environment.

You will learn:

The Scrum Process flow and the various artifacts required at different phases of the process, as well as how to create Scrum Personas.
The development of a Working Agreement to foster a collaborative environment among team members.
The creation of a retrospective for a given scenario and the applications of coaching techniques to resolve issues within a dysfunctional team.
The development of a Product Vision and goals while collaborating with the Product Owner to refine a Backlog.

Course Overview

With rapid advancements in technology and shifting market demands, project management is evolving to meet the challenges of agile development, digital transformation, and cross-functional collaboration, reflecting a growing need for adaptability and innovation across industries. Organizations are increasingly seeking more efficient ways to manage their projects. Agile and Scrum methodologies have, to some extent, addressed the shifting demands of the management environment.   

Whether you are new to Agile methodologies or seek to enhance your project management skills, this course will equip you with the knowledge and tools needed to excel as a Scrum Master.  

The course will provide a deeper insight into the essential aspects of being a Scrum Master. You will be able to compare Scrum with traditional project management methods and will gain a better understanding of why Scrum is a game-changer in today’s dynamic business landscape.  

Through real life scenarios, you will apply the skills and attributes required of a Scrum Master. Through hands-on practice and real-life scenarios, you’ll develop your abilities to navigate challenges, foster collaboration, and drive successful project outcomes.   

Although this course is meant for learners who are already project managers, it is not mandatory for them to have project management experience.   

With engaging video content, expert viewpoints, and interactive exercises, you’ll find yourself immersed in the world of Scrum. The final assessment is designed to enable the learner to develop an understanding of the criteria for certification as an Advanced Certified Scrum Master (A-CSM). Gain the confidence and experience you need to ace those tests and prove your expertise as a Scrum Master. 

Course Syllabus

Welcome
• Video: Course Introduction
• Reading: General Information
• Reading: Learning Objectives and Syllabus
• Reading: Grading Scheme
• Reading: How to make the most of this course

Module 1: Scrum and Scrum Master Basics
• Reading: Module 1 Introduction and Learning Objectives
• Video: Scrum Process and Artifacts
• Video: The Role of the Scrum Master
• Reading: Detailed Review of Scrum Artifacts
• Video: The Job Description of a Scrum Master
• Video: Expert Viewpoints: What Does a Scrum Master Do?
• Video: Comparing Scrum Values to Project Management Methodologies
• Reading: Key Players in the Scrum Process
• Video: Keys to Success: Skills, Attributes, and Personality Traits Essential to Scrum Master Success
• Video: Scrum Master Defined
• Reading: Key Leadership Traits Essential to Scrum Master Success
• Video: Introduction to Personas
• Lab: Defining the Scrum Process and Scrum Personas: Task 1
• Lab: Defining the Scrum Process and Scrum Personas: Task 2
• Reading: Module 1 Summary: Scrum and Scrum Master Basics
• Reading: Module 1 Glossary: Scrum and Scrum Master Basics
• Practice Quiz: Module 1: Scrum and Scrum Master Basics
• Graded Quiz: Module 1 Scrum and Scrum Master Basics

Module 2: Scrum Master as a Facilitator and Coach
• Reading: Module 2 Introduction and Learning Objectives
• Video: Managing Stakeholders
• Video: Engaging Stakeholders
• Reading: Analyzing Situational Facilitation Techniques to Maximize Collaboration and Various Coaching Techniques
• Video: Expert Viewpoints: Scrum Master as a Leader
• Video: Working Agreement
• Lab: Develop a Working Agreement
• Reading: Acceptance Criteria and the Concept of “Done”
• Video: Managing the Daily Stand-up Meeting
• Video: Focusing the Team
• Video: Scrum Master as a Coach
• Video: Expert Viewpoints: The Scrum Master as a Facilitator
• Video: The Sprint Retrospective
• Lab: Analyze a Scenario: Developing a Retrospective
• Reading: Module 2 Summary: Scrum Master as a Facilitator and a Coach
• Reading: Module 2 Glossary: Scrum Master as a Facilitator and a Coach
• Practice Quiz: Module 2: Scrum Master as a Facilitator and a Coach
• Graded Quiz: Module 2 Scrum Master as a Facilitator and a Coach

Module 3: Leadership: Scrum Master as a Servant Leader
• Reading: Module 3 Introduction and Learning Objectives
• Video: Servant Leadership
• Video: Define Qualities of a Self-Organized Team and Techniques to Achieve Team Maturity
• Video: Expert Viewpoints: Scrum Master as a Coach
• Video: Development Models to Improve Team Effectiveness and Continuous Improvement
• Lab: Getting a Dysfunctional Team Back on Track
• Video: Scrum Master and the Product Owner Collaboration
• Video: Expert Viewpoints: Servant Leadership
• Video: Develop a Product Vision and Determine Product Goals
• Lab: Review a Scenario. Create a Product Vision
• Video: Collaborating with the Product Owner to Refine the Backlog
• Video: Refining the Backlog
• Reading: Reading: Module 3 Summary: Leadership: Scrum Master as a Servant Leader
• Reading: Module 3 Glossary: Leadership: Scrum Master as a Servant Leader
• Practice Quiz: Module 3: Leadership: Scrum Master as a Servant Leader
• Graded Quiz: Module 3 Leadership: Scrum Master as a Servant Leader

Module 4: Navigating Complexity and Change
• Reading: Module 4 Introduction and Learning Objectives
• Video: Identifying Organizational Impediments
• Video: Dealing with Difficult Stakeholders
• Video: Expert Viewpoints: Product Owner Collaboration
• Video: Using the Force Field Analysis Tool
• Lab: Read a Scenario. Develop a Force Field Analysis
• Video: Conflict and the Team
• Video: Expert Viewpoints: Managing Complexity and Change
• Video: Recognizing Dependencies
• Reading: Evaluating and Responding to Team Interactions
• Video: Navigating Change
• Lab: Review a Scenario. Apply Change Models to Address the Change Factors
• Reading: Module 4 Summary: Navigating Complexity and Change
• Reading: Module 4 Glossary: Navigating Complexity and Change
• Practice Quiz: Module 4: Navigating Complexity and Change
• Graded Quiz: Module 4: Navigating Complexity and Change

Module 5: Course Summary and Final Assessment
• Reading: Module 5 Introduction and Learning Objectives
• Reading: Review of Previous Modules and the Scrum Process
• Reading: The Path to Certification: PMI-ACP, DASM, and A-CSM Certification Exam
• Video: The Path to Certification
• Reading: Glossary of Terms
• Graded Quiz: Final Graded Exam
• Retake Exam
• Final Project: The Big Picture: Putting it All Together
• Reading: Final Project Scenario
• Lab: Health of the Project
• Lab: Recommendations
• Lab: Retrospective
• Final Project: Submission and Peer Review

Module: Course Wrap-Up
• Video: Expert Viewpoints: Advice for Aspiring Scrum Masters
• Video: Expert Viewpoints: Scrum Master Job Environment
• Reading: Congratulations and Next Steps
• Reading: Thanks from the Course Team
• Reading: Copyrights and Trademarks

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Recommended Skills Prior to Taking this Course

To get the most out of this course, you should possess some basic project management skills and experience.

Getting to Done: The Scrum Master’s Guide

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