So... you’re ready to start applying for your first role in IT support. Great! Now it’s time to power up your resume and hone your interview skills to perfection.

This Tech (IT) Support Job Guide: Resume & Interview Preparation course gives you invaluable help and guidance on how to short list the right vacancies for you, draft a resume that shines out, apply for your dream jobs, and prepare for an interview.

You will learn :

How to set yourself up for job roles and career opportunities that you can pursue with confidence as an IT support specialist.
How to craft a stand-out resume, cover letter, portfolio, and elevator pitch, with hands-on activities to help you fine-tune yours as you learn.
How the job interview process works, what different types of interviews to expect, and how to prepare for them.
How to excel in interviews, with invaluable tips and guidance from experts on preparing for questions and professional presentations.
Course Overview

With today’s workplace becoming more and more dependent on technology, the demand for IT support specialists is booming. However… when you’re just starting out, how do you get the resume and interview skills you need to stand out in the busy job market?

During this course, you’ll fine-tune your understanding of the core responsibilities of an IT support professional and consider the various career paths you can pursue. You’ll get useful guidance from experts on how to find the jobs that match your skills and interests, including how to research job listings, craft an effective resume, and create a portfolio you can talk about in interviews.

Additionally, you’ll get valuable guidance on the job interview cycle and consider different interview formats and preparation strategies. Plus, you’ll explore useful techniques for excelling in an interview, including how to answer questions with confidence and present yourself professionally.

With a blend of expert guidance, hands-on exercises, and real-world examples, this course comprehensively prepares you for applying for your next job as an IT support professional.

If you’re looking to catch the eye of an employer with an exceptional resume and prepare confidently for an interview, enroll today. Success is just around the corner!

Course Syllabus

Module 0: Welcome

Video: Course Introduction
Reading: General Information
Reading: Learning Objectives and Syllabus
Reading: Grading Scheme
Video: Course Intro Marketing Video

Module 1: Building a Foundation

Reading: Module 1 Introduction and Learning Objectives
Video: Understanding the Role of A Technical Support Specialist
Video: Expert Viewpoint: Paths in Technical Support
Reading: Job Titles
Testimonials: Technical Support Specialists
Video: Expert Viewpoint: Setting Goals
Video: Testimonials: Technical Support Specialists
Video: Opportunities in Technical Support
Video: Build your portfolio
Video: Expert Viewpoint: Optimal Portfolios
Video: Learner Testimonials
Video: Expert Viewpoints: Technical Specialist Roles
Video: Draft your resume
Lab: Draft your Resume
Video: Expert Viewpoint: Attention-Getting Resumes
Reading: Drafting Basic Cover Letter
Lab: Draft your Basic Cover Letter
Reading: Gathering References
Reading: Drafting an Elevator Pitch
Video: Expert Viewpoint: Standing Out from the Crowd
Practice Quiz: Module 1: Building a Foundation
Graded Quiz: Module 1: Building a Foundation

Module 2: Applying and Preparing to Interview

Reading: Module 2 Introduction and Learning Objectives
Video: Company and Industry Research
Video: Networking Online and Off
Video: Expert Viewpoint: Building Your Network
Video: Expert Viewpoint: Building Your Network
Video: Expert Viewpoint: A Closer Look at Job Listings
Reading: Apply for a Job
Video: Technical Review: Technical Skills Fundamentals Review
Video: Technical Review: Soft Skills Fundamentals Review
Reading: Technical Support Fundamentals Review
Video: Refreshing Essential Technical Support Skills
Video: Expert Viewpoint: Job Interview Prep
Video: Interview rehearsal
Lab: Prepare for an Interview
Practice Quiz: Module 2: Applying and Preparing to Interview
Graded Quiz: Module 2: Applying and Preparing to Interview

Module 3: Interviewing

Reading: Module 3 Introduction and Learning Objectives
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Video: Overview of the Interview Process
Reading: Unethical Questions and Behaviors
Video: Mock Interview Part 1
Video: Mock Interview Part 2
Video: Mock Interview Part 3
Video: Interviewer Analysis of Mock Interview
Video: Interviewee Analysis of Mock Interview
Video: Interviewing Best Practices
Video: Expert Viewpoint: Case Study Insights
Lab: Practice Case Study
Reading: Second-round Screening
Video: Expert Viewpoint: Tech Screen Expectations
Video: Final interviewing
Video: Technical Interviewing: Discussing a Project
Video: Expert Viewpoints: Interviewing
Reading: Unethical Interviewing
Reading: After the interview
Video: Expert Viewpoints: Candidate Good Impression
After the interview: You were declined
Reading: Check List
Practice Quiz: Module 3: Interviewing
Graded Quiz: Module 3: Interviewing
Reading: Working with Third-Party Recruiters
Video: Expert Viewpoint: Negotiations

Module: Course Wrap-up

Reading: Congrats & Next Steps
Reading: Thanks from the Course Team
Reading: Copyrights and Trademarks

Recommended Skills Prior to Taking this Course

This course does not have any prerequisites.

Tech (IT) Support Job Guide: Resume & Interview Preparation

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