With 25 million more project professionals being needed globally by 2030 (Project Management Institute), the demand for talented individuals with good underpinning IT knowledge is exploding. This Information Technology (IT) Fundamentals course is designed specifically for non-technical professionals who want to collaborate effectively with IT teams and make informed decisions.

In this course, you'll learn the essentials of hardware, operating systems, and the foundational concepts of software, programming, and databases. You’ll explore how different types of hardware function, from printers to display devices, and how operating systems manage files and folders. Plus, you’ll discover the basics of software applications, web browsers, programming languages, and how databases store and manipulate data.

You'll also gain an understanding of networking, including network topologies, cables, and how to manage network settings. You’ll learn about storage solutions, from local devices to hosted systems. Plus, you’ll be introduced to cybersecurity fundamentals, covering key concepts like data integrity, threat management, and safe browsing practices.

As you learn, you’ll work on hands-on labs that enable you to apply your new skills in a practical setting. And you’ll test your knowledge with a comprehensive assessment and gain insights into troubleshooting and ticketing systems for IT support.

If you’re a project-oriented professional looking to build a strong, non-technical understanding of IT for your job, ENROLL TODAY and build the job-ready IT skills you need in just 6 weeks.

You will learn:

Job-ready IT skills non-technical project professionals need in just 6 weeks, supported by practical experience employers look for on a resume and an industry-recognized credential.
The essentials of operating systems, computer components, programming concepts, databases, and the difference between commercial and open software.
The importance of computer networks, including wired and wireless connections; explore network resources and storage types in MS Windows.
How to protect against security threats, address public browsing security concerns, and list password management best practices.
The benefits of cloud computing and an understanding of the cloud infrastructure layer, virtual machines, and the features of ticketing systems.

Course Syllabus

Module 0 : Welcome

Video: Course Introduction
Reading: General Information
Reading: Learning Objectives and Syllabus
Reading: Grading Scheme
Reading: How to Make the Most of this Course

Module 1: Introduction to Hardware and Operating Systems

Reading: Module Introduction and Learning Objectives
Video: Introduction to Computing Fundamentals
Video: Common Computing Devices and Platforms
Video: Identifying Hardware Components and Peripherals
Reading: Input, Output, and Display Devices
Video: Internal Computer Component
Reading: Additional Internal Computer Components
Video: Identifying Ports and Connectors
Activity: Identifying Devices and Connectors
Reading: Lesson Summary: Introduction to Computing Fundamentals and Hardware
Video: An introduction to Operating System
Video: Getting Started with Microsoft Window
Video: Features and Functions of an Operating System
Video: Managing File and Folders
Video: Using Your Windows Lab Workspace
Lab: Using File Explorer to Manage Files and Folders
Reading: Lesson Summary: Operating Systems
Practice Quiz: Module 1: Introduction to Hardware and Operating Systems
Reading: Glossary: Introduction to Hardware and Operating Systems
Graded Quiz: Module 1: Introduction to Hardware and Operating Systems

Module 2: Introduction to Software, Programming, and Databases

Reading: Module Introduction and Learning Objectives
Video: Commercial and Open Source Software
Reading: Software Licenses
Video: Software Versions
Reading: File Formats and Productivity and Collaboration Software
Video: Software Installation Management
Video: Common Web Browser
Video: Browser Installs and Updates
Lab: Install, Update, and Remove Applications
Reading: Lesson Summary: Software Applications and Web Browsers
Video: Interpreted and Compiled Programming Languages
Reading: Scripting Languages
Video: Introduction to Programming Concepts
Video: Branching and Looping Programming Logic
Activity: Working with Programming Logic and Organizational Methods
Reading: Lesson Summary: Basics of Programming Languages
Video: Types of Data, Sources, and Uses
Video: Overview of Data Repositories
Video: Introduction to SQL and Relational Databases
Video: Database Management
Reading: Database Roles and Permissions and Backing Up Databases
Lab: Basic Database Operations
Reading: Lesson Summary: Database Fundamentals
Practice Quiz: Module 2: Introduction to Software, Programming, and Databases
Reading: Glossary: Introduction to Software, Programming, and Databases
Graded Quiz: Module 2: Introduction to Software, Programming, and Databases

Module 3: Introduction to Networking and Storage

Reading: Module Introduction and Learning Objectives
Video: Computer Networks: Types and Topologies
Reading: Computer Networks: Cables
Video: Advantages and Disadvantages of Network Types
Reading: Computer Networks: Models, Standards, Protocols, and Ports
Video: Networking Hardware Devices
Video: Wired and Wireless Network Connections
Video: (Optional): Wired and Wireless SOHO Networks
Video: Network Settings in Windows
Lab: Exploring Windows Network Settings
Reading: Lesson Summary: Computer Networks
Video: Types of Local Storage Devices
Video: Types of Hosted Storage and Sharing
Video: Network Storage Types
Video: Troubleshooting Storage Issues
Lab: Disk Status and Repair Tools - Rhyme
Reading: Lesson Summary: Storage and Sharing
Practice Quiz: Module 3: Introduction to Networking and Storage
Reading: Glossary: Introduction to Networking and Storage
Graded Quiz: Module 3: Introduction to Networking and Storage

Module 4: Introduction to Cybersecurity Essentials

Reading: Module Introduction and Learning Objectives
Video: Confidentiality, Integrity, and Availability
Reading: Intellectual Property and Types of Confidential Information
Video: Threats and Breaches
Video: Phishing, Social Engineering, and Other Attacks
Video: Password Management Techniques
Video: Security Threats: Access Control, Authorization, and Authentication
Video: Authentication and SSO
Reading: Firewalls
Activity: Identifying Phishing Attempts
Reading: Lesson Summary: Common Security Threats and Security Best Practices
Video: Safe Browsing Practices: Application Ecosystem Security
Video: Safe Browsing Practices: Public Browsing Risks
Video: Safe Browsing Practices: Plug-ins, Extensions, and Toolbars
Activity: Managing Browser Plug-ins and Extensions
Video: Security Threats: Safe Browsing Techniques
Lab: Managing Browser Security and Privacy Settings
Video: Virtual Private Networks
Reading: Lesson Summary: Safe Browsing Practices
Practice Quiz: Module 4: Introduction to Cybersecurity Essentials
Reading: Glossary: Introduction to Cybersecurity Essentials
Graded Quiz: Module 4: Introduction to Cybersecurity Essentials

Module 5: Introduction to Cloud Computing

Reading: Module Introduction and Learning Objectives
Video: Definition and Essential Characteristics of Cloud Computing
Reading: Cloud Adoption: No Longer a Choice
Video: Key Cloud Service Providers and Their Services
Video: Overview of Cloud Service Models
Video: Overview of Cloud Infrastructure
Video: Virtualization and Virtual Machines Explained
Reading: Types of Virtual Machines on Cloud
Video: Basics of Storage on Cloud
Activity: Identifying Storage Types
Reading: Lesson Summary: Introduction to Cloud Computing and Cloud Infrastructure
Video: Hybrid Multi-Cloud
Video: Containers
Video: Microservices
Video: Serverless Computing
Video: Cloud Native Applications
Video: DevOps on the Cloud
Reading: IoT, AI, Blockchain, and Analytics in the Cloud
Lab: Getting Started with Serverless
Reading: Lesson Summary: Emergent Trends and Practices in Cloud Computing
Practice Quiz: Module 5: Introduction to Cloud Computing
Lab: Glossary 5: Introduction to Cloud Computing
Graded Quiz: Module 5: Introduction to Cloud Computing

Module 6: Final Assessment

Reading: Module 6 Introduction and Learning Objectives
Final Exam: IT Fundamentals for Everyone

Module 7: (Bonus Lesson) Troubleshooting and Ticketing Systems

Reading: Module Introduction and Learning Objectives
Video: Introduction to Troubleshooting
Video: Levels of Technical Support
Video: Service-Level Agreements (SLAs)
Video: What are Ticketing Systems?
Video: Features and Benefits of Ticketing Systems
Activity: Exploring the Lifecycle of a Ticket
Reading: Module Summary: Troubleshooting and Ticketing Systems
Reading: Glossary 6: IT Support and Operations
Practice Quiz: Troubleshooting and Ticketing Systems

Module 8: Course Wrap-up

Reading: Congratulations and Next Steps
Reading: Course Team and Acknowledgements
Reading: Copyrights and Trademarks
Course Rating and Feedback
Course Rating and Feedback
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Frequently Asked Questions (FAQ)
Reading: Claim your badge here

Recommended Skills Prior to Taking this Course

You should have a basic knowledge of information technology. No IT background is necessary. Some familiarity with ticketing systems may be useful.

Information Technology (IT) Fundamentals for Everyone

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