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Soft Skills: Develop Interpersonal Skills

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BeginnerCourse

Learn key interpersonal skills: how to effectively communicate and interact with others while establishing your presence in a professional workspace!

4.4 (52 Reviews)

Language

  • English

Topic

  • Personal Development

Enrollment Count

  • 8.39K

Skills You Will Learn

  • Social Skills, Conflict Management, Communication, Verbal Communication Skills, Empathy

Offered By

  • IBMSkillsNetwork

Estimated Effort

  • 3 hours

Platform

  • edX

Last Update

  • July 16, 2025
About this Course
About this course
The most essential skills needed to be successful in your professional life are being able to effectively communicate and interact with the people you work with. These are called interpersonal skills. Being able to talk with your co-workers in a way that establishes respect and eminence is an incredibly important ability to have in the workplace.

This short, self-paced course will teach you the skills you need in order to communicate and interact with people in a way that shows confidence and gives them a sense of trust. In this course, you will learn skills such as asserting your influence, different communication styles, listening skills, and more!

No matter where you work, conflicts are something that will naturally arise, and after taking this course, you will be able to recognize and apply the interpersonal skills you need in order to resolve them. The skills offered in this course are foundational soft skills to have and will take you one step closer to professional success.

This short course can be taken by anyone who wants to learn, no matter how much experience they have. Whether you are taking this course as a career starter or skill refresher, this course is for everyone!

This course is part of the People and Power Skills Professional Certificate from IBM, which consists of a series of short courses to help you develop essential soft skills for success in the workplace.

What you'll learn
  • Analyze different communication styles as well as their strengths and weaknesses, and when they are appropriate to use
  • Build and maintain trust with your co-workers and increase your influence and eminence in the workplace
  • Identify ways to approach and mediate workplace conflicts
  • Demonstrate active listening skills to enhance your understanding of workplace issues
Prerequisites

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early careers.

Curriculum

The course is composed of the following lessons:
- Interpersonal skills: An overview
- About the course
- Topic 1: What is my communication style?
- Topic 2: How can I become a better communicator?
- Topic 3: How can I behave assertively?
- Topic 4: How can I increase my influence?
- Topic 5: How should I approach workplace conflict?
- Topic 6: How can I resolve workplace conflict?
- Course-end Assessment

Instructors

Lavanya Sunderarajan

SME AI, DS and Cloud technologies

I am an educational consultant for Artificial Intelligence, Data Science, and Cloud application development. I am passionate about making learning and upskilling meaningful and impactful for the learners. I have completed the PG program in AI and ML from Great Learning, affiliated with Mc Combs business school, University of Texas, Dallas. I am a certified educator and I conduct technical training for corporates and individual adult learners. I am a software engineer, backed by many years of experience in software development in product-based and project-based companies with involvement in the SDLC. This experience is integrated into my blended teaching methodologies. I embarked on a journey to re-skill staff who did not have the luxury of the hiatus to catch up with technology besides what they got to work on or sometimes left behind technology as they explored other areas. It has been the most gratifying experience to be able to teach technology and hone myself in it too. I have an in-depth understanding of software development using Agile methodologies and DevOps. My extensive international work experience has made me comfortable working with and in different cultures.

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