Soft Skills: Develop Interpersonal Skills

The most essential skills needed to be successful in your professional life are being able to effectively communicate and interact with the people you work with. These are called interpersonal skills. Being able to talk with your co-workers in a way that establishes respect and eminence is an incredibly important ability to have in the workplace.

This short, self-paced course will teach you the skills you need in order to communicate and interact with people in a way that shows confidence and gives them a sense of trust. In this course, you will learn skills such as asserting your influence, different communication styles, listening skills, and more!

No matter where you work, conflicts are something that will naturally arise, and after taking this course, you will be able to recognize and apply the interpersonal skills you need in order to resolve them. The skills offered in this course are foundational soft skills to have and will take you one step closer to professional success.

This short course can be taken by anyone who wants to learn, no matter how much experience they have. Whether you are taking this course as a career starter or skill refresher, this course is for everyone!

This course is part of the People and Power Skills Professional Certificate from IBM, which consists of a series of short courses to help you develop essential soft skills for success in the workplace.

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early careers.

The course is composed of the following lessons:

- Interpersonal skills: An overview

- About the course

- Topic 1: What is my communication style?

- Topic 2: How can I become a better communicator?

- Topic 3: How can I behave assertively?

- Topic 4: How can I increase my influence?

- Topic 5: How should I approach workplace conflict?

- Topic 6: How can I resolve workplace conflict?

- Course-end Assessment