The need for Systems Analysts continues to grow rapidly (US Bureau of Labor Statistics), offering exciting opportunities for those entering the field.

This course is designed for business graduates and non-technical professionals seeking a practical introduction to systems analysis. You’ll gain a clear understanding of the analyst’s role, responsibilities, and the essential skills needed to succeed.

Explore foundational topics including the System Development Life Cycle (SDLC), requirements gathering, process modeling, and feasibility studies. Dive into methodologies like Agile and Waterfall, and learn key tools for documenting and designing systems.

You’ll practice identifying system problems, evaluating their impact on business operations, and applying critical thinking, problem-solving, and communication skills to bridge the gap between business and technology.

Interactive learning includes podcasts and AI-driven role-play exercises to make your experience engaging and practical.

Start your journey toward becoming a confident, in-demand Systems Analyst and build the expertise employers value—enroll today!

Learning Objectives

• Explore how a Systems Analyst drives success in Business Information Systems (BIS) by bridging technology and business needs.

• Gain essential knowledge of Systems Analysis to pinpoint organizational requirements and opportunities.

• Understand the core concepts and stages of the System Development Life Cycle (SDLC).

• Analyze system problems and understand their effects on business operations.

Course Syllabus

Welcome to the Course

Video: Overview of IBM Systems Analyst Professional Certificate
Reading: Course Overview
Helpful Tips for Course Completion

Module 1: Introduction to Systems Analysis

Learning Objectives

What is a System?

Video: What is a System?
Video: Systems Fundamentals
Video: Expert Viewpoint: What is Systems Analysis?
Reading: Summary and Highlights: What is a System?
Practice Quiz: What is a System?

Understanding Systems and the Analyst’s Role in Business

Video: Types of Systems
Video: Introduction to SDLC
Video: Identifying System Issues and Business Needs
Activity: Optimize Brew Haven's Ordering System
Video: Expert Viewpoint: A Systems Analyst’s Role in Business Success
Reading: Summary and Highlights: Understanding Systems and the Analyst’s Role in Business
Practice Quiz: Understanding Systems and the Analyst’s Role in Business

Glossary and Assessment

Reading: Glossary: Introduction to Systems Analysis
Graded Quiz: Introduction to Systems Analysis
Discussion Prompt: Meet and Greet

Module 2: The Systems Analyst

Learning Objectives

Introduction to Systems Analyst

Video: Introduction to Systems Analyst
Video: Skills and Responsibilities of a Systems Analyst
Video: Systems Analyst’s Role in Digital Transformation
Reading: Comparing the Roles of Systems Analysts and Business Analysts
Video: Expert Viewpoint: Day in the Life of a Systems Analyst
Reading: Roles Complementary to a Systems Analyst
Video: Expert Viewpoint: Systems Analyst’s Role in Enterprise
Reading: Evolution and Importance of the Systems Analyst
Storyline: Diagnose and Fix Operational Issues
Reading: Deliverables of Systems Analysis Projects
Reading: Summary and Highlights: Introduction to Systems Analyst
Practice Quiz: Introduction to Systems Analyst

Career in Systems Analysis

Reading: Job Description
Video: How to Become a Systems Analyst
Reading: Formal Organization Structure
Video: Expert Viewpoint: Preparing for a Career in Systems Analysis
Reading: Certifications in Systems Analysis
Video: Career Path – Where Can You Start and End Up as a Systems Analyst?
Reading: The Future of the Systems Analyst Role
Video: Building a Professional Network as a Systems Analyst
Video: Expert Viewpoint: Overcoming Challenges as a Systems Analyst
Storyline: Navigating Your First Systems Analyst Role
Reading: Summary and Highlights: Career in Systems Analysis
Practice Quiz: Career in Systems Analysis

Glossary and Assessment

Reading: Glossary: The Systems Analyst
Graded Quiz: The Systems Analyst
Discussion Prompt: What excites you about the role of Systems Analyst?

Module 3: Tools Used by Systems Analysts

Learning Objectives

Tools Used by Systems Analysts

Video: Tools of Systems Analyst
Video: Data Analysis Tools for Systems Analysts
Video: Project Management and Documentation Tools for Systems Analysts
Video: Expert Viewpoint: What are the tools you use as a Systems Analyst?
Reading: Summary and Highlights: Tools of Systems Analyst
Practice Quiz: Tools of Systems Analyst

Applying Systems Analyst Tools in Practice

Video: Collaboration Tools for Effective Systems Analysis
Video: Prototyping and Simulation Tools
Video: Diagramming Tools for Systems Analysis
Lab: Getting Started with draw.io for Systems Modeling
Video: Expert Viewpoint: Real-World Impact of Systems Analyst Tools in Solving Business Problems
Storyline: Solving a Retail Systems Bottleneck with Analyst Tools
Reading: Summary and Highlights: Applying Systems Analyst Tools in Practice
Practice Quiz: Applying Systems Analyst Tools in Practice

Glossary and Assessment

Reading: Glossary: Tools Used by Systems Analysts
Graded Quiz: Tools Used by Systems Analysts
Discussion Prompt: Reflecting on what you've learned, which systems analyst tool (or category of tools) do you find most valuable, and why?

Module 4: Final Project and Course Wrap-Up

Learning Objectives

Final Project: Systems Analysis and Solution Design for a Real-World Business Problem

Project Overview: Optimize the Inventory Management System for a Small Retail Store
Final Project - Part 1: Analyzing the current system
Final Project - Part 2: Designing the future system
Final Project Submission and Evaluation
Graded Assignment: Final Exam

Course Wrap-Up

Video: Course Wrap-Up
Video: Expert Viewpoint: Tips & Best Practices for Starting a Career in System Analysis
Reading: Congratulations and Next Steps
Reading: Team and Acknowledgments

General Information

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Recommended Skills Prior to Taking this Course

You should have a basic computer literacy. It would be beneficial to have skills in analytical and logical thinking, problem solving and decision making.

Systems Analysis Fundamentals

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Learning Objectives

Course Syllabus

General Information

Recommended Skills Prior to Taking this Course

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Skills You Will Learn

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Estimated Effort

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