IBM Technical (IT) Support Professional Certificate
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BeginnerProfessional CertificateBuild job-ready tech support and IT skills in just 4-6 months, plus get valuable practical experience and an IBM credential. No IT experience required.
4.6 (8k+ Reviews)
Language
- English
Topic
- Computer Science & Information Technology, Cloud Computing
Industries
- Information Technology
Skills You Will Learn
- Customer Service, Information Technology (It) Support, Service Level Agreements (Sla), Technical Support, Ticketing Systems, Hardware, It Fundamentals, Operating Systems, Troubleshooting, Application Deployment, Cloud Computing, Python (Programming Language), Software Development, Web Browsers, Cloud Storage, Computer Networking, Network Architecture, Networking Hardware, Wireless, Application Security, Cryptography, Cyberattacks, CyberSecurity, Information Security, Communications, Information Technology, Troubleshooting (Problem Solving)
Offered By
- IBM
Platform
- SkillsNetwork
Last Update
- August 2, 2025
About this Professional Certificate
This Professional Certificate teaches you the skills you need to get your first job in technical support.
You Will learn:
- Needed job-ready skills to start your tech career with an in-demand IT Support or similar role, plus earn an industry-recognized IBM credential
- Expert customer services skills for helping users troubleshoot, install, and configure their devices, operating systems, and applications.
- The fundamental, role-relevant skills required for IT support and helpdesk jobs in computer networking, cybersecurity, and cloud computing.
- Sought after competencies in hardware and software installation and setup, helpdesk support, ticketing systems, and SLAs.
Program Overview
Do you want to tap into the growing field of tech support specialist with the potential for good salaries, diverse career options, and job security, in practically any industry? With this IBM professional certificate program, gain the core skills needed to get your first job as a technical support or IT help desk specialist. The program requires no prior technical experience or degree.
Technical support specialists provide assistance to customers or users by troubleshooting, diagnosing, and resolving technical issues related to hardware, software, and other IT systems.
During this program, you’ll build in-demand competencies in hardware and software installation and setup, helpdesk support, ticketing systems, service level agreements (SLAs), and troubleshooting. Through hands-on labs and projects, you’ll build practical experience in networking, security, and cloud computing. You’ll dive into analyzing and appropriately escalating user help requests. And you’ll fine-tune the soft skills you need to provide excellent customer service.
Once you’ve successfully completed the program, you will earn your IBM Professional Certificate, plus you’ll have valuable hands-on experience you can talk about in interviews. This will enable you to start applying for roles in technical support. IT support is a great stepping stone for working in tech.
It is a great starting point for further career opportunities in roles like software engineer, cybersecurity analyst, IT manager, or even data scientist in the future.
So, whether you’re just starting out or are looking to switch careers, enrol today, and within just four to six months, you could be starting your first tech support job!
Your Job Outlook
With the rapid pace of evolving technology and its ever-growing impact on our daily lives, the demand for technical support engineers and specialists is predicted to grow.
- McKinsey has reported that many companies face a significant gap between the demand for tech skills and the available talent.
- The US Bureau of Labor Statistics forecasts faster-than-average growth in technical support specialist jobs.
- The demand for tech talent, including tech support engineers, shows notable growth in job postings for tech roles related to AI, cloud computing, and next-generation software development. (McKinsey)
Courses and Projects in this Professional Certificate
Language
- English
Topic
- Computer Science & Information Technology, Cloud Computing
Industries
- Information Technology
Skills You Will Learn
- Customer Service, Information Technology (It) Support, Service Level Agreements (Sla), Technical Support, Ticketing Systems, Hardware, It Fundamentals, Operating Systems, Troubleshooting, Application Deployment, Cloud Computing, Python (Programming Language), Software Development, Web Browsers, Cloud Storage, Computer Networking, Network Architecture, Networking Hardware, Wireless, Application Security, Cryptography, Cyberattacks, CyberSecurity, Information Security, Communications, Information Technology, Troubleshooting (Problem Solving)
Offered By
- IBM
Platform
- SkillsNetwork
Last Update
- August 2, 2025