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IBM Technical (IT) Support Professional Certificate

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BeginnerProfessional Certificate

Build job-ready IT support skills in just three months, gain valuable practical experience, and prepare for the CompTIA Tech+ certification exam. No experience is required.

4.6 (8k+ Reviews)

Language

  • English

Topic

  • Computer Science & Information Technology, Cloud Computing

Industries

  • Information Technology

Skills You Will Learn

  • Customer Service, Information Technology (It) Support, Service Level Agreements (Sla), Technical Support, Ticketing Systems, Hardware, It Fundamentals, Operating Systems, Troubleshooting, Application Deployment, Cloud Computing, Python (Programming Language), Software Development, Web Browsers, Cloud Storage, Computer Networking, Network Architecture, Networking Hardware, Wireless, Application Security, Cryptography, Cyberattacks, CyberSecurity, Information Security, Communications, Information Technology, Troubleshooting (Problem Solving)

Offered By

  • IBM

Platform

  • SkillsNetwork

Last Update

  • August 30, 2025
About this Professional Certificate
Looking to kickstart a career in IT support to access good salaries, diverse career options, and job security in practically any industry? With this IBM Professional Certificate program, you’ll build the core skills you need to get your first job as a technical support or IT help desk specialist, plus you’ll prepare for the CompTIA Tech+ certification exam. The program requires no prior technical experience or degree to get started.  

You will learn:  
 
  • The job-ready skills employers want for an entry-level IT support specialist or similar role, plus you’ll prepare for the CompTIA Tech+ certification exam and earn an industry-recognized IBM credential  
  • Expert customer service skills for helping users troubleshoot, install, and configure their devices, operating systems, and applications.  
  • The fundamental, role-relevant skills required for IT support and helpdesk jobs in computer networking, cybersecurity, and cloud computing.  
  • Sought-after competencies in hardware and software installation and setup, helpdesk support, ticketing systems, and SLAs.  
 
Course overview 
  
What do technical support specialists do? Technical support specialists provide assistance to customers or users by troubleshooting, diagnosing, and resolving technical issues related to hardware, software, and other IT systems.  
  
During this program, you’ll build in-demand competencies in hardware and software installation and setup, helpdesk support, ticketing systems, service level agreements (SLAs), and troubleshooting. You’ll build practical experience in networking, security, and cloud computing through hands-on labs and projects. You’ll dive into analyzing and appropriately escalating user help requests. And you’ll fine-tune the soft skills you need to provide excellent customer service.  
  
Once you’ve successfully completed the program, you’ll be prepared for the career-enhancing CompTIA Tech+ certification exam, plus you will have an IBM Professional Certificate and valuable hands-on experience you can talk about in interviews. This will enable you to start applying for roles in technical support; a great stepping stone for working in tech.  
  
 So, if you’re keen to kickstart your tech career through an entry-level role in IT support, enroll today! You can be job-ready in just 3 months.  

Your Job Outlook  
With the rapid pace of evolving technology and its ever-growing impact on our daily lives, the demand for technical IT support engineers and specialists is predicted to grow.  
  • McKinsey has reported that many companies face a significant gap between the demand for tech skills and the available talent.  
  • The US Bureau of Labor Statistics forecasts faster-than-average growth in technical support specialist jobs.  
  • The demand for tech talent, including tech support engineers, shows notable growth in job postings for tech roles related to AI, cloud computing, and next-generation software development. (McKinsey)  
 
Prerequisites 
 
There are no prerequisites for this program. You do not need to have any previous background, experience, or a college degree to enroll.  
 

Courses and Projects in this Professional Certificate

Technical Support Fundamentals
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CourseBeginner
Technical Support Fundamentals

Explore technical support and gain job-ready skills. These beginner-friendly materials provide you with the basics and help you converse knowledgeably with your IT peers regarding technical support roles and responsibilities, infrastructure, and tools used commonly in the field.

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Hardware and Operating Systems Fundamentals
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CourseBeginner
Hardware and Operating Systems Fundamentals

Gain job-ready fundamental IT skills related to computer hardware and operating systems. Develop the required vocabulary to become conversant in peripherals, connectors, internal computer components, workstation setup, and troubleshooting.

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Software, Programming, and Databases Fundamentals
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CourseBeginner
Software, Programming, and Databases Fundamentals

Gain job-ready fundamental technical support skills for installing, configuring, and updating software applications and the technology that supports its infrastructure and development such as programming languages and databases.

165 Enrolled

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Networking and Storage Fundamentals
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CourseBeginner
Networking and Storage Fundamentals

Gain the job-ready related to computer networking and storage to kickstart your IT career. Develop the vocabulary to become conversant in wired and wireless networks, their hardware, standards, and models. Also, learn about storage infrastructure.

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Cybersecurity Fundamentals
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CourseBeginner
Cybersecurity Fundamentals

This beginning-level course is ideal for anyone looking to jumpstart their new career in IT or a cybersecurity-related IT role or those who need the vocabulary to intelligently converse about related topics with their IT colleagues.

4.8 (19 Reviews)

134 Enrolled

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Introduction to Cloud
CourseBeginner
Introduction to Cloud

This course introduces you to the core concepts of cloud computing. You will gain the foundational knowledge required for understanding cloud computing from both business and practitioner perspectives. You will also learn about cloud adoption and emerging technologies, cloud computing service and deployment models, different types of cloud storage, and emergent cloud trends.

4.6 (8k+ Reviews)

130.03K Enrolled

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IT Support Case Studies and Certification Preparation
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CourseAdvanced
IT Support Case Studies and Certification Preparation

Equip yourself with the IT support skills used in everyday professional settings through the case studies in this capstone course. Additionally, prepare for the CompTIA IT Fundamentals (Tech+) Certification Exam with a practice exam.

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